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One of the easiest ways to avoid accumulating technical debt is to avoid the use of unsupported, end-of-life software.

Software Uplifts

What is the standard schedule for software uplifts?

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• Testing their POC sites/servers

• Upgrading software they are responsible for, e.g. web applications, front-end components, and custom installed software

What if

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I need assistance

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with a software

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uplift?

If clients need assistance for software uplifts outside of Smartt’s normal scope of support (for example, upgrading web applications or updating custom applications to work with new versions of software), Smartt we can provide assistance on a time and materials (T&M) basis.

If Smartt provides we provide any T&M work, Smartt we will be responsible for making sure the work is completed with enough time for clients to test.

What is the latest date

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I can request assistance?

The latest date clients can request assistance from Smartt that would be covered as T&M work will be included in the uplift notifications. We cannot guarantee we will be able to take on uplift-related T&M work after that deadline has passed.

How will I be sent access information for the POC environment?

All access information will be sent via our Client Password Management System (CPMS). If a client has not signed up for the CPMS, we recommend doing so at the earliest opportunity using the signup form.

Proactive Availability of New Versions

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