General

What is the Smartt Supported Software Stack (S4)?

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Our clients will receive these benefits under the S4:

• More focus from Smartt to provide technical expertise and excellence for the supported software packagesPredictable uplift paths

• Opportunity to WOW the clients with valuable technical insights instead of break-fixes

• Proactive availability of new versions of software

• Less technical debt

What are my responsibilities as a clients under the S4?

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Smartt Responsibilities

• Monitor new software releases

• Keep software licenses and support packages up-to-date

• Create testing environments (POCs) at no cost so they can uplift

• Strategic, technical and implementation service (T&M) to manage uplift

Client Responsibilties

• upgrade end-of-life software they manage, including

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• web applications and front-end components.

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• manage application changes or request Smartt to support them on a T&M basis

Which services fall under the S4?

All managed hosting services (e.g. managed VPSs and shared hosting) and internal Smartt assets fall under the S4. Legacy unmanaged hosting services, colocation services, and connectivity services do not fall under the S4.

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What is end-of-life software and why is it bad?

End-of-life (EOL) software represents significant technical debt:

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We will perform our standard uplift activities at no cost:

• Provisioning Provision POC servers and/or sites

• Migrating Migrate content to the POC servers and/or sites (including copying all client data, as needed)

• Installing Install any required supported server-side software

• Normal POC activities, such asincluding:

  • uplifting uplift and/or patching software

  • ensuring ensure software packages are configured and interoperable

  • identifying identify software that is no longer supported and recommending alternatives

  • creating create a list of impacted services and clients on mVPSs

  • creating create a list of interoperability issues with other servers and/or sites hosted at Smartt that share dependencies with the server/site

  • ensuring ensure data integrity is maintained during the uplift

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• • the

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• • uplift

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What are my responsibilities during the uplift process?

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When Smartt determines a new software version is stable and ready for use, we will:

• post the inforamtion on our website [ENTER URL AS BEFORE]

• contact clients using the software package and offer to provide a POC environment to test the software.

Clients will then be able to use the POC environment to test the new software and, if desired, go live using the new software versions.

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