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Predictable uplift paths
Opportunity to WOW the clients with valuable technical insights instead of break-fixes
Proactive availability of new versions of software
Less technical debt
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How are responsibilities shared under the S4?
Smartt’s responsibilities:
Monitor new software releases
Keep software licenses and support packages up-to-date
Create testing environments (POCs) at no cost so they can uplift
Strategic, technical and implementation service (T&M) to manage uplift
Client Responsibilties
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Our clients' responsibilities:
Upgrade end-of-life software they manage, including web applications and front-end components.
manage Manage application changes or request Smartt to support them on a T&M basis
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