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1. Go to Control Panel (right click on the Start Menu and select Control Panel) - open the "Mail Icon"

2. Click on "Show Profiles"

3. Click on "Prompt for a profile to be used" to have Outlook prompt you to choose what account you wish to use when starting up (this is best if you have multiple accounts).

4. Click "Add..." to begin setting up a new profile.

5. On the New Profile window, enter a profile name you will recognize (such as "Smartt Exchange").  Click OK

6. On the Auto Account Setup window, enter:

   1. Your Name: Your real name

   2. Email Address: Your full e-mail address

   3. Password: Your Exchange password (same as for webmail)

7. Click Next.  Outlook will begin searching for settings (if Autodiscovery is not set up correctly, this will fail).

   1. If you are prompted "Allow this website to configure..." with the server name of exch01.smartt.com, place a checkmark in "Don't ask me about this website again" and click "Allow".

8. After it has searched for settings (it will put a green check by "Searching for user settings"), it will try to log in - this process will fail after several minutes (this can take up to 10 minutes to fail - please be patient - the program may show "Not Responding", but it is still trying).

9. Once you see the error stating "The action cannot be completed.  The connection to Microsoft Exchange is unavailable...", click OK

10. You will be prompted for a login - do NOT log in.  Click Cancel.

11. You will now see a red X beside "Logging on to the mail server", and a prompt for your e-mail address and password.

12. Put a check in "Change account settings" (this will grey out the entire window) and click Next.

13. Under "Choose Service", select Microsoft Exchange (should be already selected) and click Next.

14. Under Server Settings, enter the following:

    1. Server: exch01.smartt.com (if this does not work, please use "EXCH01" instead)

    2. Username: if not already filled in, enter your full e-mail address

    3. Put a check mark in Use Cached Exchange Mode

    4. Click on More Settings

15. Click on the Connection Tab

    1. Put a check mark in "Connect to Microsoft Exchange using HTTP"

    2. Click "Exchange Proxy Settings"

       1. Enter in "exch01.smartt.com" in the first field (by https://)

       2. Put a checkmark in "On fast networks..."

       3. Under "Proxy Authentication Settings" click the down arrow by "NTLM Authentication" and change it to "Basic Authentication."

       4. Click OK

    3. Click OK to exit the Connection Tab.

16. At the Server Settings screen, click Next.

17. You will now be prompted to log in, enter your full e-mail address and password and click OK.

18. You should now see a screen that says "You're all set!".  Click Finish.

19. Click OK on the Mail window to close the profile list.

20. Open Outlook and select the profile you have just set up - you will be prompted to log in, then Outlook will build your profile.

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As there are many IMAP and POP3 compatible clients with different instructions, it is best to refer to your program's help menu to determine the exact steps.  When prompted, please use the following settings:

SMTP Server: exch01.smartt.com
POP3 Server: exch01.smartt.com
IMAP Server: exch01.smartt.com

Username: your full e-mail address
Password: your Exchange password

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