General

What is the Smartt Supported Software Stack (S4)?

...

• Predictable uplift paths

• Opportunity to WOW the clients with valuable technical insights instead of break-fixes

• Proactive availability of new versions of software

• Less technical debt

...

How are responsibilities shared under the S4?

Smartt’s responsibilities:

• Monitor new software releases

• Keep software licenses and support packages up-to-date

• Create testing environments (POCs) at no cost so they can uplift

• Strategic, technical and implementation service (T&M) to manage uplift

Client Responsibilties

...

Our clients' responsibilities:

• Upgrade end-of-life software they manage, including web applications and front-end components.

• manage Manage application changes or request Smartt to support them on a T&M basis

...

• Provision POC servers and/or sites

• Migrate content to the POC servers and/or sites (including copying all client data, as needed)

• Install any required supported server-side software

• Normal POC activities, including:

  • uplift and/or patching patch software

  • ensure software packages are configured and interoperable

  • identify software that is no longer supported and recommending alternatives

  • create a list of impacted services and clients on mVPSs

  • create a list of interoperability issues with other servers and/or sites hosted at Smartt that share dependencies with the server/site

  • ensure data integrity is maintained during the uplift

...

If we provide any T&M work, we will be responsible for making sure the work is completed with enough time for clients to test.

We provide T&M work with a minimum of two hours billed at $300, our lowest standard rate. If we will require more than two hours to complete the work, we provide you with a PERT estimate, billed using our standard rates, and require your approval before continuing.

What is the latest date I can request assistance?

...

When Smartt determines a new software version is stable and ready for use, we will:

• post Post the inforamtion information on our website [ENTER URL AS BEFORE] contact on the S4 Software List.

• Contact clients using the software package and offer to provide a POC environment to test the software.

...