Why is my Internet connection slow?

A: There are number of reasons which may explain the reduced speed of your Internet connection. Some issues include: Your internal network, damaged cables and phone lines, viruses, unsecured wireless networks and file sharing programs. For the quickest resolution to your problem, we suggest contacting our technical support staff at via e-mail at support@smartt.com or by filling out a trouble ticket with relevant information. You can also contact us by telephone at 604-473-9700.